We are seeking a Customer Support Team Leader to handle inquiries for a major and well-known Japanese smartphone game application.
The successful candidate will respond to user inquiries via email in Japanese and manage Vietnamese staff members who use Japanese (JLPT N3 or above).
Respond to customer inquiries (via email) from users of a popular Japanese mobile game
Provide work instructions, training, and quality control for Vietnamese staff using Japanese
Manage task coordination under the direction of a Japanese supervisor
Prepare regular reports for clients
Liaise and coordinate operations with the parent company in Japan
Assign tasks and manage progress of Vietnamese operators
Conduct quality control for assigned projects
Handle client communication (corporate customers)
Evaluate staff performance
Manage working environment and shift schedules
▼Requirement
Must
・Basic knowledge of Windows PCs, smartphones, and general IT literacy
・Practical experience using Microsoft Office or Google Workspace
・Leadership experience managing a team of 5 or more members
・Experience in customer support (email and/or chat)
・Japanese proficiency: JLPT N2 or above
Want
・Work experience or long-term playing experience in smartphone games (especially Japanese RPGs or gacha-based games)
・Experience as a trainer or supervisor (SV) in customer support (email/chat/phone)
・At least 2 years of experience in the BPO industry
・Experience working with online services or e-commerce platforms
・Work experience at a Japanese company or residence experience in Japan
▼Benefits / Others
・Salary: Gross 14~20 mil VND
・Probation : 2month (85% salary)
・Bonus：2 times / year (January and July)
・Working hours: 8:00 AM – 5:00 PM
5 working days per week (2 days off)
8 working hours per day
※Shift-based schedule (including weekends, Vietnamese public holidays, and Tet holidays)
・Workplace: Cau Giay District, Duy Tan area
・Interview process：
Number of Interviews: 1 round
Interviewers: Japanese Manager and Leader
Skill Test: Yes (conducted on a PC)
