What We’re Looking For (Write in paragraphs)
- We are looking for a proactive and player-focused Customer Support Executive who is passionate about gaming and community engagement.
- The ideal candidate is patient, detail-oriented, and capable of handling player inquiries professionally across social media platforms. You should be comfortable communicating publicly, managing feedback, and escalating issues efficiently when necessary.
Roles & Responsibilities (List key duties using concise phrases)
- Manage and respond to player inquiries on social media platforms (Facebook, Instagram, TikTok, Discord, etc.).
- Handle comments, inbox messages, and community discussions in a timely and professional manner.
- Provide accurate information regarding gameplay, events, updates, and policies.
- Collect and report player feedback, bugs, and issues to internal teams (Product, Tech, Live Ops).
- Escalate critical issues to relevant departments when necessary.
- Maintain a positive and supportive tone aligned with brand guidelines.
- Monitor community sentiment and flag potential risks or crises.
- Support community engagement activities such as announcements, event posts, and updates.
Minimum Qualifications (Required skills/experience, concise phrases)
- 1–2 years of experience in customer support, community management, or social media moderation.
- Strong written communication skills.
- Patient, empathetic, and solution-oriented mindset.
- Ability to handle complaints and negative feedback professionally.
- Familiarity with major social media platforms.
- Ability to work flexible hours if required (including weekends or event support).
Preferred Qualifications (Bonus skills/experience, concise phrases)
- Experience in the mobile gaming industry.
- Experience managing game fan pages or online communities.
- Basic understanding of in-game terminology and player behavior.
- Experience using customer support or ticketing tools.
- Basic English communication skills (for handling global players).
