▼Responsibility
1. Overseas Inquiries:
a. Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.
b. Provide accurate and timely feedback to internal teams and customers.
2. Maintain current business:
a. Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.
b. Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.
c. Monitor shipment status and proactively inform customers of any issues or delays.
3. Sales Support & Business Development:
a. Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.
b. Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts.
c. Gather customer feedback to identify potential opportunities for cross-selling and upselling.
4. Documentation & Coordination:
a. Coordinate with operations and other departments to ensure smooth handling of shipments.
b. Prepare and maintain customer records, reports, and service-related documentation.
c. Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)
5. Others:
a. Stay updated on relevant laws, regulations, and industry practices.
b. Prepare weekly and monthly reports as required.
c. Others jobs as per BOD’s requirements.
▼Requirements
1. Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
2. 2–3 years of experience in freight forwarding ((Air, Sea, Cross-border)/ logistics customer service. Warehouse experience is advantage.
3. Excellent written and verbal communication skills in English (Japanese languages a plus), advanced MS Office skills, especially Excel.
Other
4. Strong problem-solving, multitasking, have a bility to work independence and in group, can perform under high pressure and organizational skills.
5. Customer-oriented mindset with a proactive and professional attitude.
6. High responsibility, flexibility, hard-working, willing to learn more and self-motivated.
7. Good negotiation and communication skill
▼Other
・Salary : Gross 14–25 mil VND (Negotiable) ※Must submit current salary infomation
・Probation : 2month (85% salary)
・Full 2-day weekends (Sat, Sun, public holidays off)
Allowances & Benefits
Bonus: 1 month + Bonus according to year-end KPI evaluation & annual salary review
Allowances: Business trip, transportation, lunch, attendance allowance, seniority allowance, position allowance, lunch allowance, foreign language allowance (TOEIC 800 OR IELTS 6.5)
Other Benefits:
Special allowance (VND 500,000 x 3 times/year)
Annual Leaves: 12 days
Industrial accident insurance, mobile phone/SIM card for work, employee trip, health checkup, etc
Work Environment: Friendly, dynamic workplace with training and career growth opportunities
Word address: Handico Tower, Pham Hung Street, Nam Tu Liem Dist, Ha Noi
